Your machines, answered.
Setup requirements, operation, routine maintenance, and first-step troubleshooting, any hour of the day. Enter your machine's ID number to get started.
Enter your machine's ID
Printed on your machine's nameplate, next to the QR code.
Technical Assistant
Tell me which machine you are asking about, with the serial number if you have it, and what is happening.
AI assistant. It answers from Hefestus manuals and site requirements, and it will not guide electrical work or repairs. Emergency: press the red Emergency Stop, power down, and call your Hefestus technician line. For pricing, contact your account manager.
Some things do not belong in a chat window.
Anything electrical
Opening panels, wiring, or work behind a cabinet door is technician work. The assistant will not walk you through it, and neither should anyone over the phone.
A fault that repeats
If the documented checks do not clear it, stop there. Have your model, serial number, the exact alarm text, and a photo ready when you call.
Anything that smells or sparks
Emergency Stop, power down, disconnect, keep people clear, then call. Do not troubleshoot a machine that is telling you to stop.